Store Locations
Vortex Studio
245 Mercer Street
SoHo, New York, NY 10012
United States
Maison Vortex
18 Rue Saint-Honoré
75001 Paris
France
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Frequently Asked Questions
Find answers about orders, shipping, sizing, returns, and more.
Shipping & Delivery
Orders are typically delivered within 3–7 business days depending on your location.
Yes, we ship worldwide with tracked delivery options.
Absolutely. Tracking details will be sent once your order is dispatched.
Returns & Exchange
We offer hassle-free returns within 7 days of delivery.
You can contact our support team or use the return portal to initiate an exchange.
Sale items may be eligible for store credit only.
Size & Fit Guide
Use our detailed size guide available on every product page.
We recommend sizing up for a more relaxed fit.
Most products fit true to size unless mentioned otherwise in the product description.
Payments & Security
We accept credit/debit cards, UPI, wallets, and COD in select locations.
Yes, all transactions are encrypted and securely processed.
Product & Care
Please follow the care instructions mentioned on the product label.
Our products are designed using high-quality fabrics and color-safe processes.
Account & Orders
Orders can usually be canceled before shipment.
Please contact support immediately after placing the order.
